To create Escape from the Ordinary moments for our customers by providing warm and genuine service in sparkling surroundings and delivering a visual f east of our flamboyant desserts, all prepared and served to our Creams brand standards.
Key responsibilities: People
To greet all customers promptly and with a genuine welcome.
To deliver a fantastic experience for all our customers with friendly and natural interactions and positive body language.
To advise customers on their choices in a professional and helpful manner, meeting their individual needs and demonstrating great knowledge of our brand and products.
To handle all customer feedback in a positive manner and take appropriate follow up action, reporting to the Team Leader or Manager on duty.
To participate actively and share ideas in all team meetings and training activities, seeking to improve service and sales.
To work with colleagues as a team, communicating in a positive, caring and respectful manner at all times, supporting each other and welcoming new starters.
To comply with all reasonable requests from the management team on shifts to ensure that all scheduled tasks are completed and customer satisfaction is maximised.
Key responsibilities: Product
To ensure that all menu items are displayed, prepared and served to brand standards. To follow all preparation and service procedures and menu specifications in order to consistently meet waste and portion control targets.
To complete any product and equipment checks and records required during shifts to ensure quality standards are maintained and that the store is legally compliant.
To implement all product promotions and new menu launches to time and quality standards.
To comply with all food safety standards and procedures as contained within the Creams Food Safety Manual.
Key responsibilities: Performance
To take responsibility for your own personal development, aiming to improve individual performance and achieve store KPIs on every shift.
To maximise all sales opportunities through positive selling techniques, so that shift/daily average spend targets are consistently met.
To actively communicate to customers any company promotions.